Our Commitment to You
We understand that working with a designer is the beginning of a relationship second only to your hair dresser. You need a designer and branding stylist who listens to you, cares about your brand, and values your time. We are committed to providing responsive communication and high quality design delivered on time. That’s right, we are awesome like that.
Do you guarantee amazing success?
As much as we would love to, it would be impossible to guarantee how successful our products will perform on your site. With so many variables involved we would have to be design tricksters to make lofty promises.
How can I use the printables I purchase from you?
- You may offer the printable(s) as a subscriber freebie on your site.
- You may add the printable(s) to your shop.
- You may NOT resell the products under the guise that you designed it to another person.
- You may NOT distribute the printables for use on multiple sites that are not owned by the original purchaser.
- You may NOT take credit for the design.
Simply put don’t be a charlatan.
Do you follow the proper licenses and copyright on graphics and fonts?
C’mon, who are you talking to? We aren’t design quacks. Of course we do and we will share with you any and all information you require.
Can I provide my own graphics?
Yes, you may provide your own under the following legalese conditions. The client is the owner and retains the license for said graphics and can provide necessary proof if asked. If the client is not the owner then the client must have the proper permissions from the owner. The client is solely responsible for any copyright violation the use of the provided graphics may cause. If sued the client will hold Pretty Perfect Printables, Lindsey Stomberg, and Richele McFarlin, blameless and understands the business and owners are relieved any and all liability. Whew! Glad that is over, speaking in legalese makes my head hurt.
What about extended licenses?
In the event an extended license is necessary it is the sole responsibility of the client to obtain and purchase it.
How will I be invoiced?
We invoice via PayPal. A deposit of half is required for products quoted over $50 to take a spot on our calendar. Once the payment is confirmed we can give you a solid timeline. Products quoted $50 and under are billed in FULL before work begins.
Do you offer refunds?
Well, this is awkward. Since digital products cannot technically be returned and neither can time….we simply cannot offer refunds. We will do our best to always part on good terms.
How long do you store files?
All good things come to an end…and cloud space is limited. We store all files for 90 days. Don’t despair, if you purchased a quoted project (not from our shop) we will provide you all original files.